FAQs

Can't find what you're looking for? Feel free to use our live chat, or email us at hello@paktastudio.com.

Shipping

We currently ship all orders either by local post, or via express courier. All orders are shipped with tracking, and a tracking number is provided to you via email once your order has shipped. At current, we offer shipping to all of Europe, but not internationally. If you wish to order outside of Europe, please contact us at hello@paktastudio.com.

Due to the hand crafted nature of our products, we aim to ship an order within 3-working days of the order being placed. If we feel there will be a delay, we will contact you directly to work out the best option.

Billing

We currently accept payments by most major debit and credit cards. Once your payment has been authorised, you will receive an order confirmation email from us. 

If you have technical issues regarding billing and payments, do not hesitate to contact us.

Returns

If you wish to return your product, we offer a 60-day return window on any order, as long as the product is as-new. Shipping costs are non-refundable. PAKTA Studio is not responsible for any lost or stolen merchandise incurred upon return shipping, which is why we advise you to use a tracked shipping method to return your product.

Please do contact us if you wish to return your product. 

Repairs

We pride ourselves on creating bags and backpacks designed to last. In the rare occurrence that a product you ordered has a manufacturing fault, please do contact us directly to resolve this. In the case of a manufacturing fault, we are happy to cover the shipping costs for the return and second-delivery of your product.

We also believe in products for a lifetime, and in the up-keep and maintenance of products which have normal wear and tear. If you wish to repair your product, we are more than happy to do so for a small nominal fee. Contact us by email at hello@paktastudio.com with photos so that we can discuss the necessary repairs.

Product Information & Care

Our bags are currently made from 100% cotton canvas which has been treated to be waterproof. The ink we use for the prints is water-based and environmentally friendly. The fixtures on the bags come from a variety of sources, but our main buckles are AustriAlpin COBRA™ buckles.

You can learn more about our materials here, or about product care here.


Can I wash my bag?
We recommend handwashing with cold water, whilst avoiding direct rubbing on the printed areas. You can learn more about looking after your PAKTA bag in our care section.

Will the print fade?
We use water-based environmentally friendly inks for our prints. Whilst they are durable, they will fade eventually over time with usage.