Returns & Exchanges
Returns: All orders can be returned within 60 days, if the item is unused and undamaged. Any item not in its original condition, is damaged or missing parts for reasons not due to our error may not be eligible for a full refund.
All shipping costs are non-refundable except in the case of the product being damaged on arrival or defective.
Sale items: Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges: If you wish to exchange your order, you can do so within the first 60 days as long as the original product is unused and undamaged. You can exchange your product for a different colour or different product, and either pay or receive a refund of the difference. Shipping costs are non-refundable unless the product is damaged on arrival or defective. You may be required to pay additional shipping for the exchange.
If you are exchanging due to a defective or damaged on arrival product, please do contact us immediately on firstname.lastname@example.org
Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift voucher will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will contact the original purchaser of the item, and notify them of the refund.
Shipping: to return your product, you should mail your product to: DONSKA 24 Bratislava SK 84106
You will be responsible for paying for your own shipping costs for returning your item unless the product is damaged on arrival or defective. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 75€, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.